Terms of use

Registration

You are obliged to provide accurate registration information. If there is a change in the registered information, the user is obliged to update the change immediately.
At the time of registration, you can select whether you want to receive product information, promotions, sale information, etc. from Eats Japan. If you do not wish to use it, please be sure to select that fact and complete the registration procedure. To cancel your subscription, please click Unsubscribe in our newsletter and email us at [email protected].

Use of this site

The use of this site is provided free of charge for personal use, and this agreement applies to those who use it.
Those who use this site are deemed to have agreed to the following terms of use.
This agreement does not affect your statutory rights.

User account security and password

The user needs to set a password when registering on this site. Your password must be stored securely and cannot be shared with others. We are not responsible for any changes or orders you make while logged in. If your password is leaked or there is a possibility, please contact us immediately at [email protected].
If the security of the user account is compromised or misuse of this site is detected, we may request a password change or suspend the user’s account without notice.

Copyright / intellectual property

The information posted on this site is protected by copyright law, trademark law, and other intellectual property rights. It is permitted to access the contents of this site, display them on the computer screen, and save them on electronic devices, but it is not be permitted to save them on electronic devices with search engine functions and storage devices connected to networks and servers. You are also allowed to print the content for personal use, not for commercial use, but you are not allowed to copy, tamper with, or distribute it. Our consent is required to edit, modify, copy, distribute, or use the contents of this site for commercial purposes.

Site status

Although we always strive to meet the expectations of users, we are not responsible for meeting all the requirements of users of this site or for service defects. If you find any defects, please contact us at [email protected]. We will respond promptly according to the degree of urgency.
You may not be able to access this site temporarily due to repairs, maintenance, introduction of new equipment or services, etc. In this case, we will endeavor to restore the service as soon as possible.

Suspension of user registration / account cancellation at our discretion

If a user violates this agreement, we may suspend or cancel the registration of the relevant user at our discretion without notifying the user.

Our disclaimer

This site is operated by Eats Japan, but we do not guarantee everything that can happen on this site. Users are obliged to consider the various risks posed by the Internet.
This site may post website content (text, illustrations, images, etc.) and information operated by others. We make every effort to ensure that the content posted on this site is accurate, highly credible, and of high quality, but we are not responsible for such content. We are not responsible for any mistakes or omissions in the content, damages associated with it, or technical problems in using this site. If our company finds inaccurate information provided, we will correct it as necessary.

In particular, we do not take any responsibility for the following matters.

• Problems or non-application of equipment, software, telecommunications links, etc. used to access this site.
• Technical issues such as errors, interruptions and interruptions on this site.
• Inappropriate, unreliable or inaccurate on this site.
• Insufficiency in what users want from this site.

Websites run by others

In consideration of the interests of users, this site may link to websites operated by others or provide content (text, illustrations, images, etc.), but for websites other than this site, we may We do not take any responsibility.

Governing law / jurisdiction court

This agreement is governed by Japanese law. The jurisdiction of all disputes against this site shall be Japan.

Recommended environment

Browsers: Internet Explorer11, Firefox, Chrome, Opera, Safari

Correction of this agreement

The contents of this agreement are subject to change without notice. Therefore, please be sure to check these terms in advance when ordering. If you use this site after changing the contents of this agreement, you are deemed to have agreed to the changed agreement.

Use of this site outside Japan

In countries other than Japan and territories where you can access this site, we are not responsible for any illegal content posted on this site in those areas. In addition, we do not take any responsibility for whether or not you can access this site. Users who access from outside Japan should use it based on their own will and responsibility.

Out of stock and Replacement

There may be a difference between the inventory display on this site and the actual inventory status, and the ordered product may not be in stock. Any problems, incidental problems (loss of profits, lost profits, cost savings, disadvantages, damages, loss of privacy, data loss, etc.), indirect, special and disciplinary incurred by the user or a third party We are not responsible for any problems.
If there is a product that cannot be supplied for reasons outside the scope of our control, we are not obligated to ship the product to the user. If the ordered item is out of stock and the user does not wish to remove the item from the order, we will send you a similar item as a replacement.
Usually we send a product that is equal to or higher than the ordered product. If there is a difference in price between the replacement product and the ordered product, we will charge the lower price. If there is no similar item, we will remove it from your order and deduct the deducted amount.
We are trying to replenish our inventory, but if the order is large in quantity, we may reduce the quantity and ship it depending on the situation. As an example, if you order 10 retort pouch foods and they are out of stock, we will reduce the number to 5 and ship it.

Order contract

There is no contract between us and you until we ship the item. The order from the user is an offer to purchase and there is no obligation to sell until the shipment is completed. Until the order is shipped, we reserve the right to decline the sale of the item for no reason. When the shipment is completed, a contract will be created between us and the user.
This site shall be available only for non-commercial use. If we determine that it is for commercial purposes or for commercial purposes, we may refuse to sell it.

Payment

Please note that payment will be deducted after the item has been shipped, not when the user completes the order.
We use Stripe’s payment service. After completing the order, it will appear that the fee has already been deducted, but in reality the payment to us has not been completed. The withdrawal amount is temporarily on hold, so it will appear as if the payment has been completed. We will be billed after the ordered item has been shipped. Our online system allows you to withdraw only once. We are not responsible for any fee associated with Stripe’s payment services.

Payment card expiration date

Please make sure that the card used for payment is valid after the order date. You will be charged after the shipment is complete. Please note that you will not be able to place an order if the card has expired at the time of ordering.

Delivery (Fedex, DHL, EMS JapanPost)

We use Fedex, DHL, EMS Japanpost shipping carrier for our shipments. For each use, the terms of use of each company shall be followed.
We will ship within 2 business days (Monday to Friday only) after your order is completed. In addition, shipping may take 3 days or more depending on the stock status of the ordered product and the type of product. In that case, we will contact the user directly.
Normally, the product will be delivered within the estimated delivery time by the delivery method selected by the user, but in the unlikely event that any problem occurs during or after shipping, we will try to respond as soon as possible. However, the operation of the delivery company is outside the scope of our control, so we are not under any contractual obligation regarding the delivery date and time. In addition, we do not guarantee the delivery date specified by the delivery method selected by the user. We are not responsible for any costs, losses or damages caused by delayed delivery or incorrect delivery. Even if the delivery does not arrive as scheduled, the contract between us and the user will not be terminated, and the user will not be able to refuse the delivery.
We strive to deliver the products on the desired delivery date agreed by the user, but we are not responsible for any delays outside our control.
The goods will be delivered to the address specified by the user when ordering.
If you enter the wrong address when placing an order and need to redeliver it, we may charge you an additional fee. If you would like to change or modify the shipping, please contact us before shipping the item.
The Company shall be obliged to deliver only to the registered address that exists. Entering a non-existent or unregistered address does not guarantee delivery.

About customs duties and fees

In general, customs duties are payable by the buyer when making a personal purchase from abroad.
This is also the case under the laws of each country.
For this reason, this site does not include import duties or other costs, including taxes, in the product price or shipping charges.
Duties vary from country to country and from item to item. In addition, we do so because changes can be made even in the same country.
Please pay and receive the customs fees of your country when you receive the goods arriving in your country.

Returns / Refunds

Returns will only be accepted within 14 days of the arrival of the item. Please note that you will be responsible for all costs, including shipping, unless the reason for the return is a defective or incorrect item being delivered.
We do not accept returns for opened items. In addition, we will not refund the handling costs (handling costs, etc.). We will only accept returns if the item is clean and ready for resale. This return policy does not affect your statutory rights.
Only in the following cases, we will accept returns even after 14 days.
• In the case of defective or defective products, we will exchange for a new product or refund the price of the product including shipping fee. If you wish to have a replacement, please return the defective item to the address below. We will ship a replacement as soon as the defective product arrives.
• If you receive the wrong item, we will refund the full amount of the item including shipping fee. However, we will not accept returns unless the item is defective, scratched, dirty and ready for resale.

Return of bargain items

If you return a bargain item, the bargain price will be refunded. However, the statutory rights of the user are not affected. Refunds will not be accepted after the order is completed for special sale items that are close to the expiration date and expiration date.
We do not accept returns or refunds for non-returnable items.

Products with short expiration dates and expiration dates

In the case of an order that includes a product with a short expiration date or expiration date, the user is obliged to consider the number of days until the order is processed, the number of delivery days, etc., and understand that the expiration date may have passed when the product arrives. There is. We do not take any responsibility for this.

Return method

Please return the returned product with the package to the following.
Eats Japan
2-17-20 Omizo,
Awara-shi, Fukui-ken 919-0628
Japan

Please be sure to contact us before returning. If you return the product without contacting us, we will refuse to receive it.
In addition, the product will be the property of the user until the returned product arrives at our company. Therefore, the product is the responsibility of the user until we receive the returned product. For your own protection, we recommend that you use a delivery method that has a delivery record.
If the above conditions presented by us are met, we will return or refund (including shipping fee if shipping fee is incurred).
We will accept returns and refunds at our discretion. If there is a return that does not meet the above conditions, we reserve the right to charge the user a fee for resale. Similarly, refunds shall be entitled to be collected from the price of the item.
Please note that it takes about one month to process returns and refunds.

Product information

Eats Japan does not manufacture products. The listed products are manufactured by each manufacturer.
Therefore, the product information on this site is provided to users as supplementary information. Although we strive to maintain the accuracy of product information, we are not responsible for any mistakes in the product information on this site because it is not a substitute for the information on the product package.
If you have any questions regarding product information, please contact us.
Regarding product information, links to other sites may be included, but we are not responsible for information on other sites. The foods we sell may contain additives and preservatives. This information is provided only to you and may not be used without our consent.

Price

Although we strive to provide accurate information, we do not guarantee the price or inventory of products.
The prices posted on this site are induced prices and do not guarantee sales. Formal sales will occur when we ship your order. Therefore, please note that when we receive your order, we have not yet promised to sell it. Occasionally, the supplier raises the price without notice, but the price increase is often found after the order is placed with the supplier. If there is a difference in the selling price, or if there is a mistake in the price, we will confirm the purchase intention with the user.

Other

The user may not assign, sublicense, or grant the authority as a user to a third party under this agreement.
If an item in this agreement contains wording that is invalid with respect to the governing law, that item will be invalid, but other items will be valid.
Even if the user violates this agreement and we overlook it, we have the right to comply with this agreement and shall take measures against the violation even at a later date.
We are not responsible for any breach of these Terms caused by situations outside our control.
Third parties not affiliated with these Terms shall not have the authority to intervene.

Revision Date

This agreement was revised on December 26, 2020.