Shipping costs are determined by the weight of the goods when packed. The weight is determined by the number of different products purchased and the shipping costs will vary accordingly. The shipping costs to your country are displayed on the product page. If you have a different delivery location, click on “Select delivery location” and choose the country you would like to have your order delivered to.
Days to delivery
The estimated delivery date is shown on the product page.
If returned
If item is returned to Japan after the storage period and you wish to have it resent, you will be charged for the shipping cost of the order. In this case, you can choose from the following two options.
1. Resend the merchandise. We will send the merchandise back to you again. The shipping cost will be borne by the customer. Please follow our instructions and make payment. We will resend the product as soon as we receive your confirmation.
2、If you do not wish to resend the product There is no refund.
*If we do not hear from you within one week after contacting you by e-mail, we will assume that you do not wish to have the order resent. Please keep this in mind.
If you do not receive your order
All items are sent with a tracking number. We will inform you of the shipment by email and provide you with a trackable URL so that you can track your order after it has been shipped from Japan. If you have any questions after the shipment is completed, please contact the post office yourself based on the tracking number. If you have not received your goods after more than one month from shipment, please contact us and we will provide you with a 100% refund.
