Frequently asked questions

Our site uses Stripe’s highly secure payment system.
Stripe payments are deployed by millions of companies worldwide.
Payment is made by encrypted communication with Stripe, and your payment information is not held at our shop Eats Japan.

We accept Visa, American Express, and Master Card credit cards and PayPal payments.

We accept payment in various currencies through credit cards, PayPal, and other electronic payment methods.

In general, customs duties are payable by the buyer when making a personal purchase from abroad.
This is also the case under the laws of each country.

For this reason, this site does not include import duties or other costs, including taxes, in the product price or shipping charges.
Duties vary from country to country and from item to item. In addition, we do so because changes can be made even in the same country.
Please pay and receive the customs fees of your country when you receive the goods arriving in your country.

We will deliver to all over the world. See “How much does the delivery cost and how long does it take?”For more information, please check our Delivery page here.

Eats Japan does not manage personal passwords. Therefore, we cannot answer inquiries about passwords.
The password can be easily reset by the customer.
Please reset your password from the “Lost your password?” Link on the login screen.

Add the desired product to the cart from the “ADD TO CART” button.
You can check the contents of the cart by pressing the “VIEW CART” button or “VIEW CART” from “My Shopping Cart” at the top of the page.
Then enter your payment method and address.
Confirm the entered information and press the “PLACE ORDER” button to complete the order.

I’m sorry. We do not accept orders over the phone.

If you have any problems entering your post code or Zip code, please contact [email protected]

If the item has not been shipped, it can be canceled. Please contact us as soon as.
Please note that we cannot accept cancellations after the product has been shipped.

It is possible to change the contents if the item has not been shipped.
If you would like to exclude some products, please contact us by email. We will respond immediately.
Please note that the contents cannot be changed after shipping.
If you want to add more items after shipping, please purchase the additional items.

When your order is complete, you will be notified by email that your order has been completed.
If you do not receive the email, your order may not have been completed.
Please contact [email protected].
Please note that you may not receive the e-mail depending on the e-mail settings on your side.

[email protected]
Or please contact your credit card company or PayPal.
Most often due to card expiration or typos.
If that doesn’t work, you can’t place an order.

If the item you ordered is different from the item you received, please contact us immediately at [email protected].
We will confirm your order number and respond promptly.

Once your item has been shipped, we will contact you by email within the day.
Please check your registered email address.

If the product is out of stock after confirming your order, there are two cases below.
Depending on the option selected at the time of ordering, it will be changed to a substitute and shipped.
If no option is selected, the item will be shipped excluding the out-of-stock items from the order list.
The billing amount will be adjusted to the amount after deducting the product.

In the case of EMS, the tracking number will be included in the email after the product is shipped.
There is no tracking number for shipping by Normal post. Please note.

Delivery Date

Please check the Delivery Date page.

Delivery Charge

The shipping cost will be displayed when you add an item to the cart and enter your shipping address.

Only one location can be specified for delivery per order.
If you wish to have multiple destinations, please divide your order into multiple orders.

After the product is shipped, the delivery address cannot be changed.
Please check the email sent by Eats Japan when your order is completed.
If the shipping address is different, please contact [email protected] as soon as possible.
We will respond promptly before shipping the product.

In the unlikely event that a product with a defect arrives, we will refund the price.
Please contact [email protected].
At that time, please describe the details of the damage or defect.

Some products may be small, so please check again if they are missing somewhere in the package.
If you are sure that you do not have the item, please contact us at [email protected].
We will resend your order or deduct it from your bill.

If you have selected a substitute as an option when out of stock, it may be a substitute.
If you make a mistake with a completely different product, please email us at [email protected].
We will resend the correct product as soon as possible.

In case of defective products, we will give you a full refund.
In other cases, the amount will be refunded after deducting the delivery price.

All items will be sent with a tracking number.
We will provide you with a trackable URL so that you can track your order 100% after it is shipped from Japan.
If you have any questions after your package has been shipped from Japan, please contact the post office by yourself based on the tracking number.
If you still have not received your order after more than one month, please let us know. We will issue a refund.

Please contact us using the inquiry form [email protected]

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