Refund and Returns Policy
About Blind Box Products
Most products sold on EatsJapan.com are blind box items, unless labeled as a Complete Set.
A “blind box” means you don’t know which item you’ll receive until you open it.
Due to the nature of blind box products, we cannot accept returns or exchanges based on character/design differences.
Once opened, returns are not accepted except in cases of defects or damage..
Return Shipping
If you need to return an item, please contact us first at [email protected].
Our support team will provide you with the return address and detailed instructions.
Please note that returns sent without prior notification will not be accepted.
The customer is responsible for return shipping costs.
Shipping fees are non-refundable. If you receive a refund, the return shipping fee and Payment fee will be deducted from your refund amount.
Depending on your location, the time it takes for an exchanged product to reach you may vary.
For high-value items, we recommend using a trackable shipping service or shipping insurance.
We cannot guarantee that we will receive your returned item.
Return Policy
You may return items within 14 days of delivery.
Please note that sale items and gift cards are non-refundable.
- To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging with all tags attached
To initiate a return, please contact us at:
📩 [email protected].
We will respond with instructions for your return.
Returns sent without prior authorization cannot be accepted.
Damages & Issues
Please inspect your order upon receipt.
If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate and make it right.
Exchanges
The fastest way to ensure you get the desired item is to return your current product and place a new order.
Once your return is approved, you’ll be refunded for the previous order.
EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
Returned items must be unused, with all tags attached and in their original packaging.
Refunds
Once your returned item is received and inspected, we will notify you of the refund approval or rejection.
If approved, your refund will be processed automatically within 10 business days to your original payment method.
Please note that PayPal or your credit card company may take additional time to process the refund.
If more than 15 business days have passed since your refund approval, please contact us at:
📩 [email protected]
Important Notes
Opened blind box items cannot be returned or exchanged.
Return and reshipping fees for international orders are the customer’s responsibility.
Minor variations in paint or manufacturing of collectible items (e.g., capsule toys, figures) are not considered defects.
🧸 EatsJapan is committed to providing a safe and enjoyable shopping experience.
If you have any questions, feel free to contact our support team.