About us
Experience the Fun and Creativity of Japan
At EatsJapan, our mission is simple — to share the joy, surprise, and creativity of Japan with the world.
We believe that Japan’s unique sense of fun and design can bring happiness to people everywhere, one small moment at a time.
Our Mission
EatsJapan connects people across the globe with authentic Japanese items that spark curiosity and delight.
Whether it’s a charming collectible, a beautifully designed lifestyle item, or something that simply makes you smile — our goal is to bring a touch of Japan into your daily life.
Full Refund Guarantee
Shop with confidence! We understand that ordering from overseas can feel uncertain. That’s why if your order doesn’t arrive, we offer a full refund. Your satisfaction is our top priority, so you can enjoy discovering unique Japanese products with complete peace of mind.
There are certain conditions for our refund guarantee.
Fast Delivery in as Little as 1 Week
Why wait? We make it possible for you to receive your items in as little as one week after shipping. From Japan to your doorstep, experience the excitement, fun, and creativity of Japan quickly and reliably. No long waits, just pure joy in every delivery.
Earn Rewards by Sharing Japan
Become a part of our community! By joining the EatsJapan affiliate program, you can earn cashback, special perks, and more. Share the excitement of Japan with your friends and followers, and enjoy rewards while spreading the joy of Japanese culture worldwide.
Share your purchase on social media and show it off!
FAQs
The stock information shown on each product page is updated in real time. However, due to simultaneous orders, items may occasionally sell out.
If your item becomes unavailable, we will contact you promptly by email and offer a replacement or a full refund.
The prices shown are for the products only (tax-exclusive or tax-inclusive as indicated).
Customs duties, import taxes, or VAT (if applicable) are usually charged by your country upon import and are the buyer’s responsibility.
We do our best to display estimated fees, but the final amount is determined by your local customs office.
Please refer to our [Customs & Taxes Policy] for more details.
Your order will be shipped within about 2 days after purchase.
You can expect to receive it within about 5–7 days after shipment.
Please note that delays may occur during busy seasons or customs inspections.
Once your order has shipped, you’ll receive an email with a tracking number to monitor the delivery status in real time.
This usually means your parcel is under customs inspection.
If there’s no update for more than 10 business days, please contact your local customs office directly for details.
We will also assist by contacting the carrier and submitting any required documents if necessary.
Please contact our customer support within 7 days of delivery.
We will prioritize either a replacement or a full refund.
Return shipping for damaged or defective items will be fully covered by us.
Returns due to personal reasons (e.g., change of mind, color or size difference) are accepted only if the item is unused and in its original condition.
In such cases, return shipping is the customer’s responsibility.
Please refer to our Refund and Returns Policy for refund eligibility and conditions.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
All transactions are protected by SSL/TLS encryption and monitored by a fraud detection system for your safety.
If you find a suspicious charge on your card, please contact your card provider immediately to block the transaction and investigate.
At the same time, inform us via email.
We will cooperate with your card company to resolve the issue as quickly as possible.
We verify all visible safety labels before shipping, but regulations differ by country.
If you require bulk or wholesale purchases that must meet specific certifications (e.g., CE, ASTM, CPSIA), please contact us before ordering.
We may be able to provide documentation or alternative options.
Depending on your chosen shipping method, your parcel may be eligible for carrier insurance coverage.
If tracking shows no progress for over 30 days, we will begin an official investigation and file a compensation claim if applicable.
For valuable or time-sensitive orders, we strongly recommend choosing insured shipping.
You can reach us by email at [email protected].
Our support hours are Monday–Friday, 9:00–18:00 JST.
We currently provide support in English and Japanese, and are expanding local-language support for major markets.
We aim to reply to all inquiries within 24 hours.