{"id":50232,"date":"2025-11-10T17:09:36","date_gmt":"2025-11-10T08:09:36","guid":{"rendered":"https:\/\/eatsjapan.com\/?page_id=50232"},"modified":"2025-11-10T19:54:28","modified_gmt":"2025-11-10T10:54:28","slug":"faqs","status":"publish","type":"page","link":"https:\/\/eatsjapan.com\/de\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n

FAQs<\/h1>\n\n\n\n
\n
\n
\n
Are the product stock levels shown online always accurate?<\/strong><\/span><\/div><\/span><\/div>
\n

The stock information shown on each product page is updated in real time. However, due to simultaneous orders, items may occasionally sell out.
If your item becomes unavailable, we will contact you promptly by email and offer a replacement or a full refund.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Are taxes and customs duties included in the displayed price?<\/strong><\/span><\/div><\/span><\/div>
\n

The prices shown are for the products only (tax-exclusive or tax-inclusive as indicated).
Customs duties, import taxes, or VAT (if applicable) are usually charged by your country upon import and are the buyer\u2019s responsibility.
We do our best to display estimated fees, but the final amount is determined by your local customs office.
Please refer to our [Customs & Taxes Policy] for more details.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

How long does it take for my order to arrive?<\/strong><\/span><\/div><\/span><\/div>
\n

Your order will be shipped within about 2 days after purchase.
You can expect to receive it within about 5\u20137 days after shipment.
Please note that delays may occur during busy seasons or customs inspections.
Once your order has shipped, you\u2019ll receive an email with a tracking number to monitor the delivery status in real time.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

My tracking shows \u201cOn Hold\u201d or \u201cIn Customs.\u201d What should I do?<\/strong><\/span><\/div><\/span><\/div>
\n

This usually means your parcel is under customs inspection.
If there\u2019s no update for more than 10 business days, please contact your local customs office directly for details.
We will also assist by contacting the carrier and submitting any required documents if necessary.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

What should I do if my item arrives damaged or defective?<\/strong><\/span><\/div><\/span><\/div>
\n

Please contact our customer support within 14 days of delivery.
We will prioritize either a replacement or a full refund.
Return shipping for damaged or defective items will be fully covered by us.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

I want to return an item because it\u2019s different from what I expected. Who pays the return shipping?<\/strong><\/span><\/div><\/span><\/div>
\n

Returns due to personal reasons (e.g., change of mind, color or size difference) are accepted only if the item is unused and in its original condition.
In such cases, return shipping is the customer\u2019s responsibility.
Please refer to our Refund and Returns Policy<\/a> for refund eligibility and conditions.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

What payment methods do you accept?<\/strong><\/span><\/div><\/span><\/div>
\n

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
All transactions are protected by SSL\/TLS encryption and monitored by a fraud detection system for your safety.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

What should I do if I notice an unauthorized charge?<\/strong><\/span><\/div><\/span><\/div>
\n

If you find a suspicious charge on your card, please contact your card provider immediately to block the transaction and investigate.
At the same time, inform us via email.
We will cooperate with your card company to resolve the issue as quickly as possible.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can I pay in my local currency?<\/strong><\/span><\/div><\/span><\/div>
\n

We accept payment in various currencies through credit cards, PayPal, and other electronic payment methods.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Which countries do you ship to?<\/strong><\/span><\/div><\/span><\/div>
\n

We ship our products worldwide. Here is the list of countries we currently deliver to.<\/p>\n\n\n\n

Asia:<\/strong>
Hong Kong, Indonesia, Singapore, Philippines, Vietnam, South Korea, Taiwan, China<\/p>\n\n\n\n

North America:<\/strong>
United States, Canada, Mexico<\/p>\n\n\n\n

Europe:<\/strong>
United Kingdom, Germany, France, Italy, Spain, Netherlands, Switzerland, Belgium, Austria, Sweden, Ireland, Poland, Portugal, Norway, Finland, Denmark, Czech Republic, Hungary, Croatia, Bulgaria, Estonia, Ukraine, T\u00fcrkiye, San Marino, Albania, Russia<\/p>\n\n\n\n

Middle East:<\/strong>
Saudi Arabia, United Arab Emirates, Iran<\/p>\n\n\n\n

Oceania:<\/strong>
Australia, New Zealand, American Samoa<\/p>\n<\/div><\/div><\/div>\n\n\n\n

What should I do if I forget my account password?<\/strong><\/span><\/div><\/span><\/div>
\n

Eats Japan does not manage personal passwords. Therefore, we cannot answer inquiries about passwords.
The password can be easily reset by the customer.
Please reset your password from the \u201cLost your password?\u201d Link on the login screen.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

What if the item I ordered is incorrect?<\/strong><\/span><\/div><\/span><\/div>
\n

If the item you ordered is different from the item you received, please contact us immediately at customer@eatsjapan.com.
We will confirm your order number and respond promptly.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

How do I know when an order was shipped?<\/strong><\/span><\/div><\/span><\/div>
\n

Once your item has been shipped, we will contact you by email within the day.
Please check your registered email address.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

What if some items are lost?<\/strong><\/span><\/div><\/span><\/div>
\n

Some products may be small, so please check again if they are missing somewhere in the package.
If you are sure that you do not have the item, please contact us at customer@eatsjapan.com.
We will resend your order or deduct it from your bill.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
Are your toys compliant with international safety standards (e.g., CE, CPSC)?<\/strong><\/span><\/div><\/span><\/div>
\n

We verify all visible safety labels before shipping, but regulations differ by country.
If you require bulk or wholesale purchases that must meet specific certifications (e.g., CE, ASTM, CPSIA), please contact us before ordering.
We may be able to provide documentation or alternative options.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

What happens if my package is lost?<\/strong><\/span><\/div><\/span><\/div>
\n

Depending on your chosen shipping method, your parcel may be eligible for carrier insurance coverage.
If tracking shows no progress for over 30 days, we will begin an official investigation and file a compensation claim if applicable.
For valuable or time-sensitive orders, we strongly recommend choosing insured shipping.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

How can I contact customer support, and what are your business hours?<\/strong><\/span><\/div><\/span><\/div>
\n

You can reach us by email at customer@eatsjapan.com.
Our support hours are Monday\u2013Friday, 9:00\u201318:00 JST.
We currently provide support in English and Japanese, and are expanding local-language support for major markets.
We aim to reply to all inquiries within 24 hours.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

What payment methods do you accept?<\/strong><\/span><\/div><\/span><\/div>
\n

Our site uses Stripe\u2019s highly secure payment system.
Stripe payments are deployed by millions of companies worldwide.
Payment is made by encrypted communication with Stripe, and your payment information is not held at our shop Eats Japan.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can I cancel my order?<\/strong><\/span><\/div><\/span><\/div>
\n

If the item has not been shipped, it can be canceled. Please contact us as soon as.
Please note that we cannot accept cancellations after the product has been shipped.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can I change the content after confirming the order?<\/strong><\/span><\/div><\/span><\/div>
\n

If the item has not been shipped, it can be canceled. Please contact us as soon as.
Please note that we cannot accept cancellations after the product has been shipped.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can I change the content after confirming the order?<\/strong><\/span><\/div><\/span><\/div>
\n

It is possible to change the contents if the item has not been shipped.
If you would like to exclude some products, please contact us by email. We will respond immediately.
Please note that the contents cannot be changed after shipping.
If you want to add more items after shipping, please purchase the additional items.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Why is the delivery price not included in the refunded amount?<\/strong><\/span><\/div><\/span><\/div>
\n

In case of defective products, we will give you a full refund.
In other cases, the amount will be refunded after deducting the delivery price.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

I have not received my merchandise.<\/strong><\/span><\/div><\/span><\/div>
\n

All items will be sent with a tracking number.
We will provide you with a trackable URL so that you can track your order 100% after it is shipped from Japan.
If you have any questions after your package has been shipped from Japan, please contact the post office by yourself based on the tracking number.
If you still have not received your order after more than one month, please let us know. We will issue a refund.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

FAQs<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-50232","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eatsjapan.com\/de\/wp-json\/wp\/v2\/pages\/50232","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eatsjapan.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eatsjapan.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eatsjapan.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eatsjapan.com\/de\/wp-json\/wp\/v2\/comments?post=50232"}],"version-history":[{"count":0,"href":"https:\/\/eatsjapan.com\/de\/wp-json\/wp\/v2\/pages\/50232\/revisions"}],"wp:attachment":[{"href":"https:\/\/eatsjapan.com\/de\/wp-json\/wp\/v2\/media?parent=50232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}