{"id":18,"date":"2025-08-18T11:02:11","date_gmt":"2025-08-18T11:02:11","guid":{"rendered":"https:\/\/dummy.xtemos.com\/woodmart2\/pets-gutenberg\/?page_id=18"},"modified":"2025-11-02T01:00:28","modified_gmt":"2025-11-01T16:00:28","slug":"about-us","status":"publish","type":"page","link":"https:\/\/eatsjapan.com\/de\/about-us\/","title":{"rendered":"\u00dcber uns"},"content":{"rendered":"\n<div id=\"wd-01226ab1\" class=\"wp-block-wd-section\">\n<div id=\"wd-6b85438a\" class=\"wp-block-wd-container wd-dir-row wd-align-is-lg-center\">\t\t<div\n\t\t\t\tid=\"wd-875dc1c0\"\n\t\t\t\tclass=\"wd-el-page-heading reset-last-child wd-875dc1c0\">\n\t\t\t<h2 class=\"entry-title title\">\n\t\t\tAbout us\t\t\t<\/h2>\n\t\t<\/div>\n\t\t\n\n\t\t\t<div id=\"wd-cd5609d5\" class=\"wd-el-breadcrumbs wd-cd5609d5\">\n\t\t\t\t<nav class=\"wd-breadcrumbs\"><a href=\"https:\/\/eatsjapan.com\/de\/\">Home<\/a><span class=\"wd-delimiter\"><\/span><span class=\"wd-last\">Seite<\/span><\/nav>\t\t\t<\/div>   \n\t\t<\/div>\n<\/div>\n\n\n\n<div id=\"wd-b518ca07\" class=\"wp-block-wd-row\">\n<div id=\"wd-e60b4fec\" class=\"wp-block-wd-column\"><\/div>\n\n\n\n<div id=\"wd-767e97d1\" class=\"wp-block-wd-column color-scheme-light\">\n<h2 id=\"wd-45a48c7f\" class=\"wp-block-wd-title title\">Experience the Fun and Creativity of Japan<\/h2>\n\n\n\n<p id=\"wd-0124bd60\" class=\"wp-block-wd-paragraph\">At EatsJapan, our mission is simple \u2014 to share the joy, surprise, and creativity of Japan with the world.<br>We believe that Japan\u2019s unique sense of fun and design can bring happiness to people everywhere, one small moment at a time.<\/p>\n\n\n\n<h2 id=\"wd-fc038e41\" class=\"wp-block-wd-title title\">Our Mission<\/h2>\n\n\n\n<p id=\"wd-ccc4e25c\" class=\"wp-block-wd-paragraph\">EatsJapan connects people across the globe with authentic Japanese items that spark curiosity and delight.<br>Whether it\u2019s a charming collectible, a beautifully designed lifestyle item, or something that simply makes you smile \u2014 our goal is to bring a touch of Japan into your daily life.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div id=\"wd-ec6fb584\" class=\"wp-block-wd-row\">\n<div id=\"wd-52df6a1f\" class=\"wp-block-wd-column\">\n<div id=\"wd-b1dedee2\" class=\"wp-block-wd-image wd-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1408\" height=\"768\" class=\"wp-image-49907\" src=\"https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/10\/monayback.webp\" alt=\"\" title=\"\" srcset=\"https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/10\/monayback.webp 1408w, https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/10\/monayback-400x218.webp 400w, https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/10\/monayback-1300x709.webp 1300w, https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/10\/monayback-430x235.webp 430w, https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/10\/monayback-700x382.webp 700w, https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/10\/monayback-150x82.webp 150w\" sizes=\"auto, (max-width: 1408px) 100vw, 1408px\" \/><\/div>\n<\/div>\n\n\n\n<div id=\"wd-41b87ad6\" class=\"wp-block-wd-column\">\n<div id=\"wd-b4161e6e\" class=\"wp-block-wd-image wd-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" class=\"wp-image-438\" src=\"https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/08\/pt-free-delivery-min.svg\" alt=\"\" title=\"\"><\/div>\n\n\n\n<h2 id=\"wd-8bdb4909\" class=\"wp-block-wd-title title\">Full Refund Guarantee<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-73d822b9d55356896cc4e16017fb69ca\">Shop with confidence! We understand that ordering from overseas can feel uncertain. That\u2019s why if your order doesn\u2019t arrive, we offer a full refund. Your satisfaction is our top priority, so you can enjoy discovering unique Japanese products with complete peace of mind.<br>There are certain conditions for our refund guarantee.<\/p>\n\n\n\n<div id=\"wd-f96d2e23\" class=\"wp-block-wd-container wd-dir-row wd-align-is-lg-center wd-align\">\n<a id=\"wd-7bf55cb5\" class=\"wp-block-wd-button btn btn-style-default btn-color-primary btn-size-default btn-shape-round\" href=\"\/refund_returns\/\"><span>Refund and Returns Policy<\/span><\/a>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"wd-a91659b3\" class=\"wp-block-wd-row\">\n<div id=\"wd-01e10cfc\" class=\"wp-block-wd-column\">\n<div id=\"wd-e728b41c\" class=\"wp-block-wd-image wd-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" class=\"wp-image-438\" src=\"https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/08\/pt-free-delivery-min.svg\" alt=\"\" title=\"\"><\/div>\n\n\n\n<h2 id=\"wd-9278c691\" class=\"wp-block-wd-title title\">Fast Delivery in as Little as 1 Week<\/h2>\n\n\n\n<p id=\"wd-ce4411fe\" class=\"wp-block-wd-paragraph\">Why wait? We make it possible for you to receive your items in as little as one week after shipping. From Japan to your doorstep, experience the excitement, fun, and creativity of Japan quickly and reliably. No long waits, just pure joy in every delivery.<\/p>\n<\/div>\n\n\n\n<div id=\"wd-aed9743b\" class=\"wp-block-wd-column\">\n<div id=\"wd-56ddaf62\" class=\"wp-block-wd-image wd-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1408\" height=\"768\" class=\"wp-image-49906\" src=\"https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/10\/FastDeliverry.webp\" alt=\"\" title=\"\" srcset=\"https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/10\/FastDeliverry.webp 1408w, https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/10\/FastDeliverry-400x218.webp 400w, https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/10\/FastDeliverry-1300x709.webp 1300w, https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/10\/FastDeliverry-430x235.webp 430w, https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/10\/FastDeliverry-700x382.webp 700w, https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/10\/FastDeliverry-150x82.webp 150w\" sizes=\"auto, (max-width: 1408px) 100vw, 1408px\" \/><\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"wd-18785aef\" class=\"wp-block-wd-row\">\n<div id=\"wd-6f10cc8a\" class=\"wp-block-wd-column\">\n<div id=\"wd-d4cf6f11\" class=\"wp-block-wd-image wd-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1408\" height=\"768\" class=\"wp-image-49908\" src=\"https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/10\/sns.webp\" alt=\"\" title=\"\" srcset=\"https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/10\/sns.webp 1408w, https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/10\/sns-400x218.webp 400w, https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/10\/sns-1300x709.webp 1300w, https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/10\/sns-430x235.webp 430w, https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/10\/sns-700x382.webp 700w, https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/10\/sns-150x82.webp 150w\" sizes=\"auto, (max-width: 1408px) 100vw, 1408px\" \/><\/div>\n<\/div>\n\n\n\n<div id=\"wd-d3370369\" class=\"wp-block-wd-column\">\n<div id=\"wd-57b260f0\" class=\"wp-block-wd-image wd-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" class=\"wp-image-439\" src=\"https:\/\/eatsjapan.com\/wp-content\/uploads\/2025\/08\/pt-high-quality-min.svg\" alt=\"\" title=\"\"><\/div>\n\n\n\n<h2 id=\"wd-99132490\" class=\"wp-block-wd-title title\">Earn Rewards by Sharing Japan<\/h2>\n\n\n\n<p id=\"wd-83301399\" class=\"wp-block-wd-paragraph\">Become a part of our community! By joining the EatsJapan affiliate program, you can earn cashback, special perks, and more. Share the excitement of Japan with your friends and followers, and enjoy rewards while spreading the joy of Japanese culture worldwide.<br>Share your purchase on social media and show it off!<\/p>\n<\/div>\n<\/div>\n\n\n\n<div id=\"wd-2905898c\" class=\"wp-block-wd-section wd-bg-parent\"><div class=\"wd-bg-overlay\"><\/div>\n<div id=\"wd-f3887c5a\" class=\"wp-block-wd-container wd-dir-col\">\n<h2 id=\"wd-e9537c1b\" class=\"wp-block-wd-title title\"><strong>FAQs<\/strong><\/h2>\n<\/div>\n\n\n\n<div id=\"wd-4ba05a2d\" class=\"wp-block-wd-row\">\n<div id=\"wd-7b93a3ad\" class=\"wp-block-wd-column\">\n<div id=\"wd-5bd68145\" class=\"wp-block-wd-accordion wd-accordion wd-style-shadow wd-titles-start wd-opener-style-arrow wd-opener-pos-end\" data-state=\"all\">\n<div id=\"wd-6e59df36\" class=\"wp-block-wd-accordion-pane wd-accordion-item\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Are the product stock levels shown online always accurate?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p id=\"wd-8e71d463\" class=\"wp-block-wd-paragraph\">The stock information shown on each product page is updated in real time. However, due to simultaneous orders, items may occasionally sell out.<br>If your item becomes unavailable, we will contact you promptly by email and offer a replacement or a full refund.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div id=\"wd-19ca4796\" class=\"wp-block-wd-accordion-pane wd-accordion-item\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Are taxes and customs duties included in the displayed price?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p id=\"wd-d3825974\" class=\"wp-block-wd-paragraph\">The prices shown are for the products only (tax-exclusive or tax-inclusive as indicated).<br>Customs duties, import taxes, or VAT (if applicable) are usually charged by your country upon import and are the buyer\u2019s responsibility.<br>We do our best to display estimated fees, but the final amount is determined by your local customs office.<br>Please refer to our [Customs &amp; Taxes Policy] for more details.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div id=\"wd-62c1c52e\" class=\"wp-block-wd-accordion-pane wd-accordion-item\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>How long does it take for my order to arrive? <\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p id=\"wd-31a7af64\" class=\"wp-block-wd-paragraph\">Your order will be shipped within about 2 days after purchase.<br>You can expect to receive it within about 5\u20137 days after shipment.<br>Please note that delays may occur during busy seasons or customs inspections.<br>Once your order has shipped, you\u2019ll receive an email with a tracking number to monitor the delivery status in real time.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div id=\"wd-8607c92a\" class=\"wp-block-wd-accordion-pane wd-accordion-item\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>My tracking shows \u201cOn Hold\u201d or \u201cIn Customs.\u201d What should I do?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p id=\"wd-4366ba4b\" class=\"wp-block-wd-paragraph\">This usually means your parcel is under customs inspection.<br>If there\u2019s no update for more than 10 business days, please contact your local customs office directly for details.<br>We will also assist by contacting the carrier and submitting any required documents if necessary.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div id=\"wd-3721b23b\" class=\"wp-block-wd-accordion-pane wd-accordion-item\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>What should I do if my item arrives damaged or defective?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p id=\"wd-12c79315\" class=\"wp-block-wd-paragraph\">Please contact our customer support within 7 days of delivery.<br>We will prioritize either a replacement or a full refund.<br>Return shipping for damaged or defective items will be fully covered by us.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div id=\"wd-137b5302\" class=\"wp-block-wd-accordion-pane wd-accordion-item\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>I want to return an item because it\u2019s different from what I expected. Who pays the return shipping?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p id=\"wd-cb2aa00d\" class=\"wp-block-wd-paragraph\">Returns due to personal reasons (e.g., change of mind, color or size difference) are accepted only if the item is unused and in its original condition.<br>In such cases, return shipping is the customer\u2019s responsibility.<br>Please refer to our <a href=\"\/refund_returns\/\">Refund and Returns Policy<\/a> for refund eligibility and conditions.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"wd-db0a8b1a\" class=\"wp-block-wd-column\">\n<div id=\"wd-ce792a71\" class=\"wp-block-wd-accordion wd-accordion wd-style-shadow wd-titles-start wd-opener-style-arrow wd-opener-pos-end\" data-state=\"all\">\n<div id=\"wd-8a3058af\" class=\"wp-block-wd-accordion-pane wd-accordion-item\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>What payment methods do you accept?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p id=\"wd-7b058a43\" class=\"wp-block-wd-paragraph\">We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.<br>All transactions are protected by SSL\/TLS encryption and monitored by a fraud detection system for your safety.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div id=\"wd-007b8b67\" class=\"wp-block-wd-accordion-pane wd-accordion-item\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>What should I do if I notice an unauthorized charge?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p id=\"wd-8d43aacb\" class=\"wp-block-wd-paragraph\">If you find a suspicious charge on your card, please contact your card provider immediately to block the transaction and investigate.<br>At the same time, inform us via email.<br>We will cooperate with your card company to resolve the issue as quickly as possible.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div id=\"wd-73b46ac3\" class=\"wp-block-wd-accordion-pane wd-accordion-item\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Are your toys compliant with international safety standards (e.g., CE, CPSC)?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p id=\"wd-df93f9cc\" class=\"wp-block-wd-paragraph\">We verify all visible safety labels before shipping, but regulations differ by country.<br>If you require bulk or wholesale purchases that must meet specific certifications (e.g., CE, ASTM, CPSIA), please contact us before ordering.<br>We may be able to provide documentation or alternative options.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div id=\"wd-ba0d51f1\" class=\"wp-block-wd-accordion-pane wd-accordion-item\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>What happens if my package is lost?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p id=\"wd-c0890f2d\" class=\"wp-block-wd-paragraph\">Depending on your chosen shipping method, your parcel may be eligible for carrier insurance coverage.<br>If tracking shows no progress for over 30 days, we will begin an official investigation and file a compensation claim if applicable.<br>For valuable or time-sensitive orders, we strongly recommend choosing insured shipping.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div id=\"wd-2309e6a5\" class=\"wp-block-wd-accordion-pane wd-accordion-item\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>How can I contact customer support, and what are your business hours?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p id=\"wd-ed9b3d9d\" class=\"wp-block-wd-paragraph\">You can reach us by email at customer@eatsjapan.com.<br>Our support hours are Monday\u2013Friday, 9:00\u201318:00 JST.<br>We currently provide support in English and Japanese, and are expanding local-language support for major markets.<br>We aim to reply to all inquiries within 24 hours.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eatsjapan.com\/de\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eatsjapan.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eatsjapan.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eatsjapan.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eatsjapan.com\/de\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":0,"href":"https:\/\/eatsjapan.com\/de\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"wp:attachment":[{"href":"https:\/\/eatsjapan.com\/de\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}